How KITPRO ships custom teamwear orders.

Production and Shipping Are Separate

KITPRO custom teamwear orders require design review, approval, production, finishing, quality control and packing before shipment. Production time is separate from carrier transit time. A requested delivery date is reviewed against product requirements, approvals, material availability and current production capacity.

Delivery Date Review

Delivery commitments are not confirmed until KITPRO reviews and confirms the order details. Timelines may change if approvals are delayed, artwork is incomplete, roster information changes, payment is delayed, materials are unavailable, quantities change or shipping details are incomplete.

Shipping Methods

KITPRO may use available courier, freight, postal or logistics providers depending on the destination, order size, product type, timeline and cost. The selected shipping method may be listed on the invoice, quote, order confirmation or shipping update.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, contact name, phone number, email address and any delivery instructions. KITPRO is not responsible for delays, extra charges or lost shipments caused by incorrect, incomplete or changed address information.

Tracking Information

When tracking is available, KITPRO or the carrier may provide tracking details after the shipment is dispatched. Tracking updates can take time to appear after a label is created or a shipment is collected.

International Shipping, Duties and Customs

Some orders may move through international logistics depending on production, destination and fulfillment requirements. Customers are responsible for any customs duties, taxes, import fees, brokerage charges or destination-country requirements unless otherwise stated in writing.

Customs inspections, carrier clearance processes and import requirements may delay delivery and are outside KITPRO's full control.

Carrier Delays and Lost Packages

After a shipment is handed to a carrier, transit time is affected by carrier operations, weather, customs, address issues, peak-season volume and other events outside KITPRO's full control. If a package appears delayed or missing, contact KITPRO promptly so the shipment can be reviewed with the carrier where possible.

Inspecting a Shipment

Please inspect cartons and products as soon as they arrive. If a shipment appears damaged, missing items or incorrect, keep the packaging, take photos and contact KITPRO with your order information within the reporting window listed in the Returns & Refunds Policy.

Split Shipments

Some orders may ship in multiple cartons or shipments due to order size, product type, production timing, carrier requirements or destination needs. If split shipping is required, available tracking information may be provided separately.