How KITPRO collects, uses and protects information.

Information We Collect

We may collect information you provide directly, including your name, email address, phone number, organization name, organization type, sport, products requested, estimated quantity, player group, delivery date, shipping location, uploaded logos, artwork, rosters, design references, tech packs and messages.

We may also collect limited website information such as browser type, device information, pages visited, referral source and general usage data through cookies, analytics tools or similar technologies.

How We Use Information

• To respond to quote requests, mockup requests and contact messages.
• To prepare designs, specifications, samples, production files and order details.
• To communicate about approvals, payments, production, shipping, support and reorders.
• To improve our website, customer experience, products and internal workflows.
• To protect our website, prevent misuse and comply with applicable obligations.

Artwork, Files and Production Information

When you upload logos, artwork, team names, player names, numbers, sponsor marks, rosters or product references, you authorize KITPRO to use those materials to review, quote, design, sample, produce, pack, ship and support your custom teamwear programme.

Because KITPRO uses production operations and service providers to fulfill custom orders, these files and related order details may be shared with designers, production teams, quality control personnel, packaging teams, shipping providers and related business service providers when needed.

How We Share Information

We may share information with service providers that help us operate the website, manage forms, send email, process payments, prepare designs, manufacture products, ship orders, provide customer support, host files, analyze performance or maintain security.

We may also share information when required by law, to protect rights and safety, to prevent fraud or misuse, or as part of a business transfer such as a merger, sale or reorganization.

Cookies and Analytics

Our website may use cookies, pixels, analytics tools and similar technologies to understand website traffic, improve performance, remember preferences and measure marketing activity. You can adjust cookie settings in your browser, although some website features may not work correctly if cookies are disabled.

Data Security

We use reasonable safeguards intended to protect information against unauthorized access, misuse, loss or alteration. No website, email system, upload process or internet transmission is completely secure, so please avoid uploading unnecessary sensitive personal information.

Retention

We keep information for as long as reasonably needed to provide services, prepare quotes, fulfill orders, support reorders, resolve disputes, keep business records and comply with applicable obligations. Approved artwork and programme specifications may be retained to support future reorders unless deletion is requested and legally available.

Your Choices and Rights

You may contact us to request access, correction or deletion of personal information, or to ask questions about how your information is used. Some requests may be limited by order records, legal obligations, fraud prevention, production needs or other legitimate business reasons.

Children

Our website and services are intended for organizations, teams, schools, clubs, vendors and business customers. We do not knowingly collect personal information directly from children under 13. Roster or player information should be submitted only by an authorized adult, organization representative or parent/guardian where required.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Material changes may require additional notice depending on the nature of the change and applicable requirements.