Policy for custom uniforms, defects, cancellations and refunds.

Custom Made-to-Order Products

Most KITPRO products are customized for a specific team, organization, player roster, logo, color set, sport or programme. Because of this, customized products are generally not eligible for return or refund due to preference changes, buyer's remorse, incorrect sizes selected by the customer, roster changes, design changes after approval or no longer needing the order.

When a Return or Remedy May Be Reviewed

KITPRO will review reported issues involving damaged goods, incorrect products, missing items, production errors, material defects or decoration errors that differ materially from the approved order specifications.

Normal production tolerance, screen-to-fabric color differences, minor measurement variation, approved artwork errors, customer-supplied spelling errors or changes requested after approval may not qualify as defects.

Reporting Window

Customers must inspect the shipment promptly and report damaged, missing, incorrect or defective items within 7 days of delivery. Reports made after this window may be harder to verify and may not qualify for a remedy.

How to Report an Issue

Email KITPRO with the order number, organization name, contact information, description of the issue, quantity affected and clear photos of the product, packaging, labels and cartons if shipping damage is involved.

Return Authorization Required

Do not send products back without written return authorization from KITPRO. Unauthorized returns may be refused, delayed or returned to sender. If a return is approved, KITPRO will provide instructions for shipping, packaging and documentation.

Available Remedies

If KITPRO confirms a qualifying issue, the available remedy may include repair, replacement, remake of affected items, store credit, partial credit, refund or another reasonable solution depending on the issue, product type, timing and order circumstances.

Cancellations

Cancellation requests must be made in writing. If artwork preparation, sampling, material purchasing, cutting, sublimation, stitching, personalization, packing or other production work has started, cancellation may not be available or may be subject to charges for completed work and costs already incurred.

Refund Timing

If a refund is approved, refund timing may depend on the original payment method, payment processor, bank or accounting review. Shipping, transaction fees, rush fees, sample fees, design fees or production costs may be non-refundable unless required by applicable law or confirmed otherwise in writing.

Shipping Damage

If cartons arrive damaged, keep the packaging and take photos before discarding anything. Carrier claims may require packaging photos, product photos, labels and other evidence. KITPRO will review shipping-damage reports with the available information and carrier process.

Orders That Cannot Be Fulfilled

If KITPRO cannot fulfill an order as agreed and an alternative solution or revised timing is not accepted, KITPRO will review available refund or credit options consistent with the order status, work completed and applicable requirements.